Refund policy
Final Sale Item Terms & Conditions
1. No Returns or Exchanges:
All items marked as Final Sale cannot be returned, exchanged, or refunded. Please ensure you select your items carefully before purchasing.
2. Quality Assurance:
We ensure that all final sale items are inspected and in good condition prior to shipment. If an item arrives damaged or defective, please contact us within 48 hours of receiving your order to resolve the issue.
3. Non-Refundable:
Discounts and promotions applied to final sale items are not refundable or transferable to other purchases.
4. Exceptions:
If your item is defective or damaged (excluding any damage caused by normal wear and tear), you may be eligible for a replacement or store credit. Please contact customer support with photos of the issue for assistance.
5. Custom Products:
Any customized or personalized items are automatically considered final sale and are non-refundable.
6. Order Cancellations:
Orders for final sale items cannot be canceled once placed. Please review your cart carefully before confirming your purchase.
Refund Policy for Digital Downloads
Due to the nature of digital content, all sales of our hair revamping tutorials and related digital downloads are final. Once the purchase is complete, the content is delivered electronically and cannot be returned or exchanged.
If you encounter any issues accessing or downloading the content, please contact our support team within 7 days of purchase. We will assist you in resolving any issues or provide a replacement if necessary.
Thank you for understanding and for your support!